Given that this is one of those questions that must arise often it would probably make sense for them (and take less time than having to compose a reply) to have the information already available.
Maybe even on that wonderful thing called "the internet".
Really, I think that they could update the way that they do a lot of things - but that's not just a hombu problem, it's a problem with Japanese companies in general. Where else in the world are fax machines still standard?
True. Change is not always coming from within in Japanese organisations.
I guess they prefer to only have information that they control. Having links to external sites must be evaluated often to avoid broken links. But granted - a generic description of what types of accommodation is available in Tokyo area would be a nice addition to the current website.