Quote:
Brian Northrup wrote:
As far as a particular style of belt, that may be a materialistic thing, one should ask yourself that.
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Customer service... not about branding.
If I order a specific something, it should be that specific something.
If I want wool overalls, it needs to be as advertised - who wants a surprise of polyester?
Better yet, imagine an order of a cotton Hakama and getting polyester in its stead... may be great, if thats what you asked for.
Customer service, specifically within Hungary, leaves something to be desired.
So its not about brand snobbery if I understand you correctly, and colors, etc. - its about genuine customer service.
I would hope, if I had a store, and you ordered a product... you would get what you asked. [even if I deemed it was the same item but made of different material, as "it doesnt matter"... the fact is the customer made a choice and should not be told "x" item is indeed shipping when they know up front it isnt.]
Peace
dAlen
p.s.
As for Evas comment about the colour being important, I do believe she means to what it represents...