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Erin Cunningham wrote:
Do you know of any on-line resources (that is, cite-able resources) which may have suggestions regarding how friends can help to effectively diffuse a potentially violent situation such as the one I mention above?
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Search through the articles / links here -
http://www.nononsenseselfdefense.com/site_map.html
and here -
http://www.geoffthompson.com/
You may need to dig around a bit, however both sites have 'ask the experts forums'.
You might also turn up something good by running a google search on "Verbal De-escalation".
Finally, the book "People Skills" (Bolton) and "Influence" (? Cialdini) have plenty of academic info / practical exercises on how to persuade people. Be aware though, these deal with different scenarios than the usual "drunken frat boy". I mention them for the sake of completeness.
PS: Go down to you local library and take a look at the last few issues of Black Belt magazine. While most think BB is the tabloid mag for martial arts, occassionally they have some good stuff in there. This tiopic is bound to have been covered recently