I support Rachel.
This is becoming a "bash the USAF" thread. It is one thing to ask a question about a problem you are having with a dojo, but the pages turned when Anon 2 posted the pic he/ she did. I have yet to see other people so blantantly bash the ASU, AAA, Iwama, Yoshinkan, Jiyushinkan, etc, as they are here. Rachel is providing constructive assistance here. If she wanted to the ignore the problem she wouldn't have said anything to begin with.
There is nothing polyannaish about it. It is called Professionalism.