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Re: talking and listening
"I think there is a clear distinction between tools and approaches used to resolve conflicts prior to it actual coming to blows...becoming a physical altercation...and those used once it has become physical."
For me I'm not sure if the distinction I'm thinking of is between physical vs non-physical, exactly. I can think of both non-physical and physical kinds of conflicts where either model applies (both being able to get what they want or need vs one getting what they want or need and the other losing).
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