I think this lady will be also remembered, it happened yesterday. At the airport our reps told her that the 3 stars bungalow she reserved was not available due to overbooking and we had blokked a nice 4 stars appartement and that she got half board as compensation. She got up in the bus but then she took her handbag and threated the driver to take her to the bungalows she had reserved. When she arrived, she left her luggage at reception and jumped in the swimming pool shouting that she wouldn't get out until she got her bungalow.
Oh, come on, Carina! Tell us the end of the story!