Re: The Martial Art of Difficult Conversations
I agree with the Dale Carnegie method of letting the other person be right even if they're not; as long as it doesn't involve life and limb situations. If you know yourself and trust your good intentions then LET IT BE.
I know not everyone thinks this way and I am certainly not a poster child for harmonious behaviour.
At the end of the day what does it matter? Life's too short and raising your blood pressure in anger will only take months off of your life.
I greatly respect law-enforcement officers that are trained to diffuse situations as described in the OP and have the wherewithal to maintain discipline in the face of such encounters.
It's so fricken insincere! This is why I sought out Aikido.