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Old 11-05-2009, 09:26 AM   #27
Rob Watson
Location: CA
Join Date: Sep 2005
Posts: 697
Re: The Martial Art of Difficult Conversations

Ignatius Teo wrote: View Post
Ah, a judicious play of the Golden Rule trump card.
Just another tool in the chest

Ignatius Teo wrote: View Post
So, the people on the average customer service helpdesk must be 10th dan black belts to deal with the constant abuse from irate customers?
Saints more like it. Maybe zombies
irate customer 'you sold me garbage, I want my money back'
Zombie says 'ahhhh'
'Oh, thanks for listening' says irate
'uunhhh' says zombie
'I'm sorry, actually my cousin dropped it and it broke' says irate
zombie says 'argh'
irate goes away
'thanks for shopping at zombiemart' says zombie

Ignatius Teo wrote: View Post
And a "difficult" conversation is one where you try to weasel your way out of "donating" to some "good cause" from the unexpected door knock appeal?
That's what the peep is for ... slinks back to cave.

"In my opinion, the time of spreading aikido to the world is finished; now we have to focus on quality." Yamada Yoshimitsu

Ultracrepidarianism ... don't.
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