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Old 11-05-2009, 12:11 AM   #23
eyrie's Avatar
Location: Summerholm, Queensland
Join Date: Dec 2004
Posts: 1,126
Re: The Martial Art of Difficult Conversations

Robert M Watson Jr wrote: View Post
Last time I had someone blocking my driveway towed (took about 1 hour to get the car ticketed and towed) they were pretty upset but I straight away I asked what they would do when I blocked their driveway ... they deflated and went away
Ah, a judicious play of the Golden Rule trump card.

Not to mention an irate person at ones door is not what I would call a difficult conversation.
So, the people on the average customer service helpdesk must be 10th dan black belts to deal with the constant abuse from irate customers? And a "difficult" conversation is one where you try to weasel your way out of "donating" to some "good cause" from the unexpected door knock appeal?

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