Now I look at people. Never in their eyes, though. Just off to the side a bit. Or maybe at some area around their cheek or ear. Looking people in the eye always came off as too confrontational, I found.
I think this is a good point to make. I think as a rule of thumb it's good to look people in the eye, but I've known folks who took direct eye contact as a threat...of course, a sincere smile usually goes a long way toward disarming that.