As an Emergency Room doctor, I sometimes encournter patients and/or family members that become upset and angry. Before Aikido I tried to be understanding and compassionate but found it was easy to stiffen up and become inflexible but since training in Aikido I have found a better way. Irimi.
As Lynn suggested previously I keep my center and keep the inner pond undisturbed by the turbulence of the incoming storm. Calm and relaxed I can listen without being emotionally ruffled. Then I Irimi. Receive and blend with them redirecting their attack and then if necessary I throw in a little Tenkan!