Aikido and Shoplifting?
Alright, so here is the scenario I just watched. I work inside a mall and right in front of me is a trendy kids clothing store. I just watched as mall security had to "escort" a couple of women who were apparently shoplifting at the store. One of these women got very loud and confrontational and the security guard proceeded to push her against a wall and raise his hand as if to slap her. She quieted down some, he didn't hit her. The cops came and the usual process of finding out exactly what happened ensued.
So here is my question to some of you law enforcement guys. As far as I know security guards who are not police officers are pretty useless (in law terms) when it comes to actual physical confrontations. True? Furthermore the training they are given tends to be useless in general, or so it would seem to me. What is the best way to deal with something like this? I understand the situation could have been mitigated much earlier, but lets start at the point where you have a loud woman screaming and cursing and waving her hands in the air in the middle of a mall full of people. Security wants her quiet and out of there quickly, but at the same time you don't want people to to think something excessive was done (two customers at my store were later commenting on how the security guard had been completely out of line for pushing this woman against the wall and almost hitting her). Thoughts?