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Old 02-07-2007, 11:42 PM   #7
Michael Hackett
Dojo: Kenshinkan Dojo (Aikido of North County) Vista, CA
Location: Oceanside, California
Join Date: Oct 2000
Posts: 1,233
Re: "Verbal Aikido: 7 Ways To Handle Difficult Customers"

This sounds an awful lot like "Verbal Judo" which was trendy training for law enforcement in California about five years ago. Same premise; diffuse the anger of suspects/victims/witnesses using similar techniques and everything will deescalate. When it works, its golden. When it doesn't, its hats and bats time.

"Leave the gun. Bring the cannoli."
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