View Single Post
Old 02-07-2007, 11:42 PM   #7
Michael Hackett
Dojo: Kenshinkan Dojo (Aikido of North County) Vista, CA
Location: Oceanside, California
Join Date: Oct 2000
Posts: 1,114
Offline
Re: "Verbal Aikido: 7 Ways To Handle Difficult Customers"

This sounds an awful lot like "Verbal Judo" which was trendy training for law enforcement in California about five years ago. Same premise; diffuse the anger of suspects/victims/witnesses using similar techniques and everything will deescalate. When it works, its golden. When it doesn't, its hats and bats time.

Michael
"Leave the gun. Bring the cannoli."
  Reply With Quote