Re: "Verbal Aikido: 7 Ways To Handle Difficult Customers"
Many years ago I attended a management training seminar during which the instructor said, "When I teach aikido, I tell my students...." I can't remember the rest of it, but the point was that aikido principles were relevant to this seminar. So at the next break I trotted over to her and asked her where she studies aikido. She looked shocked, and mumbled something about how she has never studied aikido, but her 10 year old niece does, so she's learned a few things about it. Now it was my turn to be shocked, and I mumbled something like "Oh, uh, OK" and walked away.