Re: "Verbal Aikido: 7 Ways To Handle Difficult Customers"
"as I watched Steven Segal effortlessly defeat his opponents without violence or aggression in half a dozen of his movies."
Which half a dozen Segal movies was the author referring to where Segal was not aggressive or violent?
"An Aikido Master never seeks to kill his opposition."
Did O'Sensei say this?
"The next time you're faced with a difficult customer, why not go Steven Segal…you'll have fun and you'll be amazed how effective you'll be!"
Huh!!! Going Segal on difficult customers? which movies was the author watching?