I had a similar problem before with Bujin Design. I ordered a weapon case and asked them to send it to my friend in US since he would come back to Korea soon. However, Bujin design didn't do so and my friend had left US. I sent a complain letter to Bujin design and they sent it to me by the international priority mail which might be cost more than the case itself. Next day I got the weapon case. And I was really satisfied with the case and their customer service too.