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Totally
06-07-2004, 11:25 AM
Does anyone know how longer it takes usually for them to delivery their products?

I bought a Shinto Higo Koshirae KA-111 from them back in late-April but I still haven't receive it yet. I sended them e-mails about my order but no reply. I live in Hong Kong and they claimed that it takes around 3 weeks to complete the iaito, now it's already the 6th week, am I just being impatient or it usually takes this long? :straightf

Anyone had experienced on this matter and can give me (a new customer of Tozando) some advices?

Thank you very much in advance. :)

AsimHanif
06-07-2004, 12:11 PM
Ben,
I purchased items from them sometime last year and they were pretty prompt. I'm sure it took less than 2 weeks.
I would investigate the hold up.

cdwright
06-18-2004, 03:18 PM
Does anyone know how longer it takes usually for them to delivery their products?

I bought a Shinto Higo Koshirae KA-111 from them back in late-April but I still haven't receive it yet. I sended them e-mails about my order but no reply. I live in Hong Kong and they claimed that it takes around 3 weeks to complete the iaito, now it's already the 6th week, am I just being impatient or it usually takes this long? :straightf

Anyone had experienced on this matter and can give me (a new customer of Tozando) some advices?

Thank you very much in advance. :)

Somethings I have gotten very fast and others take a bit longer. Did they not have a holliday recently? I would email them and ask them what is going on. You could call them also.......................

Nafis Zahir
06-18-2004, 11:19 PM
If you call them, that will speed up the process.

Totally
06-23-2004, 01:42 AM
I have received the iaito sword three days after I had e-mailed them. I was very concerned about it since they didn't replied me right away. Then, on the third day, I finally received the iaito sword from the post office, plus, I got an e-mail from Tozando saying that they had sent out the sword two days ago and I should received by then.

I was planning to call them to see what's going on with the delay, but since I've received the iaito sword already, I didn't bother to ask them for the reasons.

Anyways, thank you very much everyone for your valuable advices. :)